Cancellation Policy

What is Janseva Foundation’s Cancellation Policy?

We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.

If your order is cancelled after your credit/debit card has been charged, the said amount will be transferred to your Janseva Foundation account and may be reversed back in your Card Account on your request.

You can also cancel an order until it has not been packed in our Warehouse. Any amount paid will be credited into the same payment mode using which the payment was made in the given time for each mode. However, you will have the option to opt for store credits which you can use to buy something else at the same time or at a later time. 

Can I modify the shipping address of my order after it has been placed?

 Yes, you can modify the shipping address of your order before we have processed (packed) it, by calling or writing to us at 7028288277 or [email protected]

How do I cancel my Order?

To cancel your order, you can call us on 7028288277 or write to us at [email protected] with your Order Number.

I just requested to cancel my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

Returns

What is Janseva Foundation’s Return Policy? How does it work?

 Janseva foundation provides hassle free returns on all products. We only ask that you don’t use the product and preserve its original condition, tags, and packaging.

 There are two ways to return the product to us:

1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
2. Self-Ship: If we don’t offer a pick up at your location, you shall have to ship the product at your end. In such cases, we will credit the shipping costs into your Janseva Foundation account in the form of store credits which you can use at any time, provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. Store Credits will be processed after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of receipt of a defective item, you will only be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange.

In case of orders where payment has been made through cash on delivery, only store credits will be provided. No refunds can be processed in such cases.

Kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

If you self-ship your returns, your shipping costs would be reimbursed as store credit, subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. The maximum amount for courier charges to be reimbursed is Rs.80. For all returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

In each case, to return your product, you need to call the customer support or write to us within 72 hours of the delivery. you’d like to return your products, you can contact our customer care at 7028288277 (11am to 6pm) or email us at [email protected]. You can also contact us through the ‘Contact us’ page (in the bottom menu). No returns will be accepted in case the products are used or in non-saleable condition. All tags and labels need to be intact.